FREQUENTLY ASKED QUESTIONS

General FAQ

How Does Self Storage Work?

We provide you with your own private space, so you keep control and are responsible for your own goods. You lock your own storage unit, you keep the key and only you have the ability to access your space. You access your unit as often as required during the access hours and move your possessions in and out when it suits.

On site Security?

Yes, Base Mini Storage has a caretaker on site, 24/7.

What are your gate hours?

Monday to Friday,  7:00am to 7:00pm 

How can I pay for my unit?

Mini Storage accepts PreAAuthorized payments with MasterCard, Visa, Bank Account, Cash & Post Dated Cheque.

What items should never be stored?

Food is a violation of Base Mini Storage policy.

Do you provide a lock?

No, all of our tenants are responsible for their own lock.

Is my property protected by insurance?

Base Mini Storage does not carry content insurance.

Can I move to another unit size if needed?

Absolutely, simply contact Base Mini Storage and we can make arrangements.

Owing Balance?

Mini Storage has the right to double lock your unit after one missed payment.

 

If this happens, contact Lee at Base Mini Storage (250-339-0203) to arrange a payment.

How about pest?

At the time of move in your will be given pest pellets. It is imperative that your unit does on contain any food. This is for your safety and other patrons safety.

Moving Tips

Boxes

The use of Packing accessories such as Boxes, Wardrobe Boxes, Paper, Tape, Bubble wrap and Plastic covers will maintain and protect your goods whilst in storage. A variety of packing accessories are usually available for purchase at the Self Storage Facility office. Fill cartons to capacity, partially full or bulging cartons may tip or collapse. Heavy items like books or tools should be packed in small cartons so they are easy to handle. Books should be packed flat, not on their spine. Packing and

 

labelling cartons room by room makes the unpacking much easier, and if you need to find something in storage you will have some idea in which carton to begin looking.

Appliances

Fridges, Freezers, Washers, Dryers, and other items should be thoroughly DRY and CLEAN before storing, Whilst in storage the door should be secured slightly ajar. Charcoal wrapped in cheesecloth placed inside fridges or freezers is also a good idea to maintain freshness. Don’t place items inside fridges or freezers as the shelves and linings can be easily marked and damaged

Dishes & Glassware

Place a layer of packing inside the bottom and top of cartons containing breakables. Protect fragile items by wrapping them individually in packing paper (newsprint can be very messy and possibly stain). Nest cups and bowls, stand plates, saucers, platters, casseroles on their edge. Fill any gaps in the boxes with packing e.g.: scrunch paper or linen. This will keeps your fragile items well protected and prevent them from moving around in the cartons whilst in transit. Label all cartons containing fragile items and avoid storing heavy items on the top of these cartons.

Stereo & Television

Your electrical equipment is very delicate and sensitive and should be handled with care. The original boxes are ideal to repack with, however wrapping items individually in bubble-wrap, packing them in cartons, and sealing the top will offer protection for your electrical items. Remember to pack out any gaps in the cartons.

Mowers & Other Machinery

Drain Fuel and oil from all machinery, this reduces the risk of leakage, spillage and damage to other goods in your space. Petrol and oil left in machinery are also a fire hazard.

What NOT To Store

Any goods that are illegal, inflammable, explosive, hazardous, perishable or that are a risk to the property of any person.